How do I cancel – reschedule an appointment?
As long as there is more than 48 hours before your session starts, you can cancel or reschedule the session by accessing your account and selecting the session you want to change.
Do I have to pay for a missed appointment?
If you are within 48 hours of the session the therapist would not have enough time to fill the booking you reserved. They will need to be compensated for their time. It’s only fair.
How do I pay
When setting up an account we ask for your credit or debit card details to pay for sessions. We take the payment 48 hours before the session is due to begin and use the same card for any subsequent sessions booked.
If we are unable to take the payment from your card you will receive a notification to update your card details. If the payment is unable to be completed the session will be cancelled.
We use Stripe to handle all of our payments. It’s a highly secure GDPR complaint system that ensures we do not need to store your card details.