FAQs

Privacy

Will you share my information with anyone?

We never share your information with any external sources. We hold any information about you securely on our server. By signing up to the platform you give your consent to do this.

We are very careful about protecting your data and you can read more about this by visiting our T&C’s and privacy policy.

Are my therapy sessions confidential?

All of our therapists are registered with a governing body and uphold the highest ethical standards. They are bound by this to offer you full confidentiality about your sessions. The only exceptions would be if you disclose criminal activity or are a danger to yourself and others. In this instance they would be required to contact the relevant authorities.

Substance abuse or use of any illegal drugs would not be considered as criminal activity.

Is my account private?

Yes, your account is private and cannot be viewed by anyone. We use your email for your login. We advise you keep your log in details secure so no third party can access your account.

Paying Cancelling

How do I cancel – reschedule an appointment?

As long as there is more than 48 hours before your session starts, you can cancel or reschedule the session by accessing your account and selecting the session you want to change.

Do I have to pay for a missed appointment?

If you are within 48 hours of the session the therapist would not have enough time to fill the booking you reserved. They will need to be compensated for their time. It’s only fair.

How do I pay

When setting up an account we ask for your credit or debit card details to pay for sessions. We take the payment 48 hours before the session is due to begin and use the same card for any subsequent sessions booked.

If we are unable to take the payment from your card you will receive a notification to update your card details. If the payment is unable to be completed the session will be cancelled.

We use Stripe to handle all of our payments. It’s a highly secure GDPR complaint system that ensures we do not need to store your card details.

General

How old do I have to be to book a therapist

When using our site, you need to be 18 years of age or older to book a session with a therapist.

Website terms and conditions

Please read these carefully before using the site

Can I contact the therapist before booking my first session?

This isn’t currently possible. Your first session is an opportunity to ask the therapist questions about how you will work together and what you would like help with. This is also where you will get a chance to see if the chemistry is right between you.

If you don’t feel that the therapist is the right one for you this is ok. Finding the right therapist can take time and we try to bring them to life as much as possible, to ensure you get the right one first time. Sometimes you just don’t feel it. We have plenty of other therapists who will be the right one for you.

How do I contact you?

You can get in touch with us by using the contact form Here or you can mail us [email protected]. Alternatively use the chat function at the bottom right of the screen.

How it works

Booking a session

Simply select what is worrying you from the homepage drop down, input your postcode and search available therapists. Once you have found someone you would like to talk to, check a day and time that suits you, select how you want to do this and book. You will then be asked for some key details to create an account including payment details.

Once completed you will receive an email confirmation of the session. The details of your booking will be passed to the therapist, who may contact you for some further information.

How do I reset my password?

Use the forgot password button on the log in page, Doh!

How do I cancel my account?

Email [email protected] to cancel your account. Not sure why you would want to though

Can I change my registered email address?

Yes, just log into your account and update any details you want. Make sure you keep them safe.

I didn’t receive an email to confirm my booking

You can log into your account and see your bookings at any time. Double check it didn’t go into your junk mail. If it did please mark it as safe so it goes into your inbox in future. If you can’t log in to your account mail us at [email protected].

What do I need to sign up?

A name, a valid email address and credit or debit card to pay for sessions. You don’t need to input these details until you are ready to book with one of our therapists.

How much does it cost to use?

What you see is what you pay, any service charges are already included in the price.

About Therapy

Should I do online sessions?

With the advances in technology it is now much easier to access therapy online and many therapists are now trained in delivering it this way. There are many benefits to online therapy and a few things to consider when deciding on whether to choose this option.

Convenience, you don’t have to commute to a therapy room, you can do it in your PJ’s if you want. You can even do it on holiday if you have a phone, internet connection and privacy.

Choice – you are no longer restricted to just your area. Now the therapy world is your oyster and you can find the right person for you literally anywhere.

Internet connection is a primary consideration. You want to ensure you have a stable connection to ensure there are no disruptions to your session. It can be very frustrating when you get a frozen screen or garbled speech.

Privacy, do you have somewhere you can go and not be disturbed when having a video session. What you discuss is private and you want to ensure that this is not compromised.

What is an integrative therapist

Integrative means that the therapist has been trained in multiple modalities of therapy and Integrates them depending on what you are presenting with. They have typically been trained in Humanistic, CBT and psychodynamic approaches to name a few. This means the therapist has a number of different ways to work with you to ensure you get the right result. A key advantage of integrative therapy is its flexibility and focus on the whole of an individual. Making it arguably a more adaptable and comprehensive approach than a single form of therapy.

How long should I stay in therapy?

This depends on how you feel. Some people only need short term therapy of 6-12 sessions. Others find so many benefits to therapy that they stay for many years. There are no right and wrongs here, you can do it for as long as you feel it is beneficial. You can even try different therapists for different things.

Are all your therapists qualified?

All of our therapists are fully qualified, insured and members of a governing body ensuring they adhere to the highest ethical standards. We do a full verification to also ensure they undergo regular supervision and engage in continued professional development. We want you to have the peace of mind that whoever you speak to, is of the highest quality and been thoroughly checked by our team.

Can I change my therapist?

You can change your therapist at any time. For you to get the best out of therapy it is important you feel comfortable and that the chemistry is there. The relationship between you and your therapist will become one of the most important you have so it is essential you feel comfortable to share.

How to complain about a therapist

If you want to make a complaint about a therapist please get in touch with us so [email protected]. If you feel there has been a breach of confidence or ethical boundary crossed we will refer the complaint to their governing ethical body.