FAQs

Privacy

Will you share my information with anyone?

We never share your information with any external sources. We hold any information about you securely on our server. By signing up to the platform you give your consent to do this.

We are very careful about protecting your data and you can read more about this by visiting our T&C’s and privacy policy.

Are my therapy sessions confidential?

All of our therapists are registered with a governing body and uphold the highest ethical standards. They are bound by this to offer you full confidentiality about your sessions. The only exceptions would be if you disclose criminal activity or are a danger to yourself and others. In this instance they would be required to contact the relevant authorities.

Substance abuse or use of any illegal drugs would not be considered as criminal activity.

Is my account private?

Yes, your account is private and cannot be viewed by anyone. We use your email for your login. We advise you keep your log in details secure so no third party can access your account.

Paying Cancelling

How do I cancel – reschedule an appointment?

As long as there is more than 48 hours before your session starts, you can cancel or reschedule the session by accessing your account and selecting the session you want to change.

Do I have to pay for a missed appointment?

If you are within 48 hours of the session the therapist would not have enough time to fill the booking you reserved. They will need to be compensated for their time. It’s only fair.

How do I pay

When setting up an account we ask for your credit or debit card details to pay for sessions. We take the payment 48 hours before the session is due to begin and use the same card for any subsequent sessions booked.

If we are unable to take the payment from your card you will receive a notification to update your card details. If the payment is unable to be completed the session will be cancelled.

We use Stripe to handle all of our payments. It’s a highly secure GDPR complaint system that ensures we do not need to store your card details.

General

How old do I have to be to book a therapist

When using our site, you need to be 18 years of age or older to book a session with a therapist.

Website terms and conditions

Please read these carefully before using the site

Can I contact the therapist before booking my first session?

This isn’t currently possible. Your first session is an opportunity to ask the therapist questions about how you will work together and what you would like help with. This is also where you will get a chance to see if the chemistry is right between you.

If you don’t feel that the therapist is the right one for you this is ok. Finding the right therapist can take time and we try to bring them to life as much as possible, to ensure you get the right one first time. Sometimes you just don’t feel it. We have plenty of other therapists who will be the right one for you.

How do I contact you?

You can get in touch with us by using the contact form Here or you can mail us [email protected]. Alternatively use the chat function at the bottom right of the screen.